Products

Solution: We provide a comprehensive supply service for replacement parts. Customers can check the availability and pricing of needed parts through our official website or customer service hotline. We ensure timely supply of parts so that customers can quickly repair their tents.

Solution: If customers encounter urgent issues while using the tent, they can call our 24-hour customer service hotline. We will provide remote guidance based on the customer’s needs or arrange for a technician to provide on-site support as quickly as possible.

Solution: We provide a detailed tent maintenance guide, recommending that customers regularly check the seams and fasteners for wear and looseness. After each use, tents should be cleaned and completely dried to prevent mold. Additionally, our customer service team is always available to provide professional maintenance advice.

Solution: We offer flexible customization services, including design, color, and branding options. Customers can submit their design requirements, and our design team will work closely with them to ensure the final product aligns with the customer’s brand image and market needs.

Solution: We provide a one-year warranty service covering material and craftsmanship defects. During the warranty period, customers can enjoy quick response after-sales service for part replacements or repairs. We also conduct regular customer satisfaction surveys to continually improve our services.

Solution: The delivery time for orders depends on the type and quantity of the products. Typically, we will provide an estimated delivery time after confirming the order. To ensure timely delivery, we collaborate with multiple logistics companies to ensure that orders are dispatched and safely arrive at customers’ hands on time.

Solution: To help customers use our products more effectively, we provide online training and instructional videos. Customers can access our official website at any time to obtain detailed user guides and video demonstrations, ensuring they can use the tent correctly and safely.